Protocol?

Today in the mail I received a letter from the hospital.

While I have many ideas on how a situation like mine could be handled better in my doctor’s office, I’ll save that for another time. (I know, I know, another upbeat post from me).

Here’s the letter:

Thank you for choosing The Medical Center of Plano. We hope you were very satisfied and are having a smooth recovery. If there is anything we can help you with during this time, please call us.

In addition to the above statement, there were 3 handwritten messages.  I truly appreciate the nurses’ notes which were added by 2 of the 3 nurses who helped me. Apparently protocol states you must have 3 signatures per card since I had an additional note from someone named Darlene. A nurse? A patient? A janitor? Who knows.

I understand the thought behind the card but maybe they should think about investing in a couple of different cards, each with their own message. Can you really walk away from this experience “very satisfied?”