Today in the mail I received a letter from the hospital.
While I have many ideas on how a situation like mine could be handled better in my doctor’s office, I’ll save that for another time. (I know, I know, another upbeat post from me).
Here’s the letter:
Thank you for choosing The Medical Center of Plano. We hope you were very satisfied and are having a smooth recovery. If there is anything we can help you with during this time, please call us.
In addition to the above statement, there were 3 handwritten messages. I truly appreciate the nurses’ notes which were added by 2 of the 3 nurses who helped me. Apparently protocol states you must have 3 signatures per card since I had an additional note from someone named Darlene. A nurse? A patient? A janitor? Who knows.
I understand the thought behind the card but maybe they should think about investing in a couple of different cards, each with their own message. Can you really walk away from this experience “very satisfied?”
NEVER……………..
This reminds me of when I ordered a casket spray for my father’s funeral. It wasn’t delivered, but I was charged hundreds of dollars by the florist. I had to call them to request a refund. The customer service manager (who I was passed to after I shouted at the regular customer service rep) offered to send out another arrangement. Seriously, when the funeral is over and the casket is in the ground, why do I need a casket spray? It was bad enough that my dad had no flowers on his casket, bad enough that this was the only funeral task that I was responsible for handling and I didn’t come through…and after finally agreeing to give me a refund, she ended the conversation with, “Have a nice day!”